Customer Success Manager Resume Example
A mid-level customer success manager in Chicago, seven years in, who started in software implementation and now owns a mid-market book with both renewals and expansion.
A fictional resume written by our team. The person, employers and numbers are invented; the tools, licenses and schools are real.
Why it works
- 1
“Customer success manager with 7 years in B2B SaaS, now owning 34 mid-market accounts worth $6.1M ARR. Gross revenue retention of 93% and net revenue retention of 114% in FY25. Own renewals and source expansion for 2 AEs.”
The book, two retention numbers and how the role splits the work with sales. A CS leader reads for those three things before anything else.
- 2
“Held gross revenue retention at 93% and net at 114% in FY25, against team averages of 89% and 106%”
Two retention numbers for a fiscal year, compared with the team. That is the core measure of the job.
- 3
“Turned around 7 of 9 accounts that went red in Gainsight in 2025, keeping $1.3M in ARR”
A save count with the dollars attached, using the health score the team already watches.
- 4
“Sourced $820,000 in expansion pipeline in FY25, with $540,000 closed by the account executives”
Separates what this CSM sourced from what sales closed. An interviewer will ask, so the resume answers first.
- 5
“Onboarded 60 new customers, 52 of them live within the 45-day target”
A count and an on-time rate. Implementation is a common path into customer success, and this shows it was done well.
How it scored
We ran this example through the same free roast you can use, three times, and kept the middle result. The roast ranks a resume against a typical applicant pile and grades hard: even a resume with a number in nearly every bullet usually lands in the B range.
Copy the text
Use it as a skeleton, then replace every line with your own work. A copied bullet with someone else's numbers is the fastest way to fail an interview question.
Blair Iverson Senior Customer Success Manager, Mid-Market SaaS Chicago, IL | blair.iverson@example.com SUMMARY Customer success manager with 7 years in B2B SaaS, now owning 34 mid-market accounts worth $6.1M ARR. Gross revenue retention of 93% and net revenue retention of 114% in FY25. Own renewals and source expansion for 2 AEs. EXPERIENCE Senior Customer Success Manager, Lockridge Analytics | Mar 2022 - Present - Own 34 mid-market accounts worth $6.1M ARR, customers from 300 to 3,000 employees - Held gross revenue retention at 93% and net at 114% in FY25, against team averages of 89% and 106% - Turned around 7 of 9 accounts that went red in Gainsight in 2025, keeping $1.3M in ARR - Sourced $820,000 in expansion pipeline in FY25, with $540,000 closed by the account executives - Ran 96 QBRs in FY25, 70% with an executive sponsor in the room - Built the onboarding playbook that cut time to first report from 41 days to 24 Implementation Specialist, Wacker Point Software | Jun 2019 - Feb 2022 - Onboarded 60 new customers, 52 of them live within the 45-day target - Wrote 40 Zendesk help center articles that cut onboarding tickets 27% in a year EDUCATION AND CREDENTIALS B.A. Economics, Loyola University Chicago, 2019 SKILLS Gainsight, Salesforce, Renewal forecasting, QBRs and EBRs, Onboarding playbooks, Zendesk, Gong, Expansion planning
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