Account Manager Resume Example

Mid-levelGraded B by our roast

A mid-level SaaS account manager six years in, holding a $3.4M book of mid-market accounts and moving toward strategic accounts.

Jordan Ellison
Account Manager, B2B SaaS
Denver, CO · (555) 015-3425 · jordan.ellison@example.com
Profile

1Account manager with six years in B2B SaaS. Hold a $3.4M book of 28 mid-market accounts at 112% net revenue retention, owning renewals, expansion and churn saves end to end.

Experience
Senior Account Manager, Fieldline SoftwareApr 2022 - Present
  • 2Own 28 mid-market accounts worth $3.4M ARR, renewing 95% by value with 112% net revenue retention in FY2025
  • 3Grew the book $410K in 2025 through seat expansion and analytics add-ons across 11 accounts
  • 4Saved a $280K logistics account after it gave notice by rebuilding its onboarding plan. It renewed for 3 years.
  • Cut average time to renewal signature from 41 days to 19 by starting renewal reviews 120 days out
Account Manager, Brightwater PayrollJun 2019 - Mar 2022
  • 5Managed 64 small-business accounts worth $1.1M ARR and cut logo churn from 14% to 8% in two years
  • Sold $190K in time tracking and benefits cross-sells in 2021, 132% of target
  • Resolved 37 executive escalations in 2021, 33 of them without a service credit or discount
Education
B.S. Marketing, Colorado State University, 2019
Salesforce Certified Administrator, 2021
Skills
Salesforce, Gainsight, Renewal forecasting, QBR planning, Contract negotiation, HubSpot, SQL basics

A fictional resume written by our team. The person, employers and numbers are invented; the tools, licenses and schools are real.

Why it works

  1. 1

    “Account manager with six years in B2B SaaS. Hold a $3.4M book of 28 mid-market accounts at 112% net revenue retention, owning renewals, expansion and churn saves end to end.”

    Puts book size and net revenue retention in the first two lines, the two numbers an account management hiring manager looks for before anything else.

  2. 2

    “Own 28 mid-market accounts worth $3.4M ARR, renewing 95% by value with 112% net revenue retention in FY2025”

    Gives book size, gross renewal and net retention in one line, so the reader sees both kept and grown revenue at once.

  3. 3

    “Grew the book $410K in 2025 through seat expansion and analytics add-ons across 11 accounts”

    Separates expansion revenue from renewals, which shows the book grew rather than just held steady.

  4. 4

    “Saved a $280K logistics account after it gave notice by rebuilding its onboarding plan. It renewed for 3 years.”

    A save with a dollar value and an outcome shows how you handle escalations, which reviewers check right after retention.

  5. 5

    “Managed 64 small-business accounts worth $1.1M ARR and cut logo churn from 14% to 8% in two years”

    Before and after churn figures with a time frame turn retention into something a reference call can confirm.

How it scored

B
Roast grade
8
Buzzword score out of 100, lower is better

We ran this example through the same free roast you can use, three times, and kept the middle result. The roast ranks a resume against a typical applicant pile and grades hard: even a resume with a number in nearly every bullet usually lands in the B range.

Copy the text

Use it as a skeleton, then replace every line with your own work. A copied bullet with someone else's numbers is the fastest way to fail an interview question.

Plain text, ready to edit
Jordan Ellison
Account Manager, B2B SaaS
Denver, CO | jordan.ellison@example.com

SUMMARY
Account manager with six years in B2B SaaS. Hold a $3.4M book of 28 mid-market accounts at 112% net revenue retention, owning renewals, expansion and churn saves end to end.

EXPERIENCE
Senior Account Manager, Fieldline Software | Apr 2022 - Present
- Own 28 mid-market accounts worth $3.4M ARR, renewing 95% by value with 112% net revenue retention in FY2025
- Grew the book $410K in 2025 through seat expansion and analytics add-ons across 11 accounts
- Saved a $280K logistics account after it gave notice by rebuilding its onboarding plan. It renewed for 3 years.
- Cut average time to renewal signature from 41 days to 19 by starting renewal reviews 120 days out

Account Manager, Brightwater Payroll | Jun 2019 - Mar 2022
- Managed 64 small-business accounts worth $1.1M ARR and cut logo churn from 14% to 8% in two years
- Sold $190K in time tracking and benefits cross-sells in 2021, 132% of target
- Resolved 37 executive escalations in 2021, 33 of them without a service credit or discount

EDUCATION AND CREDENTIALS
B.S. Marketing, Colorado State University, 2019
Salesforce Certified Administrator, 2021

SKILLS
Salesforce, Gainsight, Renewal forecasting, QBR planning, Contract negotiation, HubSpot, SQL basics

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More graded examples

Morgan Ashby
Account Executive, Mid-Market SaaS
Charlotte, NC · (555) 012-6774 · morgan.ashby@example.com
Summary

Mid-market AE selling fleet software to carriers with 50 to 500 trucks. $900k quota, 113% average attainment over 3 years, $38k average deal, 64-day cycle. President's Club 2025.

Experience
Account Executive, Mid-Market, Routewise SystemsJan 2023 - Present
  • Closed 114%, 108% and 116% of a $900k annual quota in 2023, 2024 and 2025, and stand at 97% through Q3 2026
  • Ranked #2 of 16 AEs in FY2025 and made President's Club, top 8 of 140 quota carriers company-wide
  • Won the largest new logo in company history, a $186k ACV, 420-truck carrier, after a 5-month, 9-stakeholder cycle
  • Self-sourced 41% of 2025 pipeline, $1.6M, through outbound to fleets still dispatching from spreadsheets
  • Expanded 11 existing accounts into the telematics add-on, adding $212k in ARR in 2025
Sales Development Representative, Routewise SystemsAug 2021 - Dec 2022
  • Booked 26 qualified meetings a month against an 18 target, sourcing $2.3M in pipeline that closed at $540k
  • Promoted to AE in 16 months, the fastest on a team of 12 SDRs
Education
B.S. Business Administration, University of North Carolina at Charlotte, 2021
Salesforce Certified Associate, 2024
Skills
Salesforce, Outreach, Gong, MEDDPICC, Discovery calls, Multi-threading, Contract negotiation
Sales Representative
Graded B+
Jordan Okafor
Senior Software Engineer, Payments and Platform
Seattle, WA · (555) 015-3305 · jordan.okafor@example.com
Profile

Backend engineer, 9 years in Go and Python, owning payment and order services at 18k requests per second. Known for migrations that ship without incidents and for cutting cloud spend without cutting reliability.

Experience
Senior Software Engineer, Larkspur CommerceApr 2021 - Present
  • Rebuilt the checkout pricing service in Go, cutting p95 latency from 820ms to 190ms at 18k requests per second
  • Led the move of 64 services from self-hosted Kafka to Amazon MSK over 5 months with zero customer-facing incidents
  • Cut monthly AWS spend from $212k to $151k by rightsizing RDS and moving batch jobs to Spot, with no SLO breaches
  • Wrote the on-call runbook and postmortem template, dropping mean time to recovery from 74 to 22 minutes in a year
Software Engineer II, Brightwater LogisticsJun 2017 - Mar 2021
  • Built the carrier rate API in Python and PostgreSQL that quoted 2.3M shipments a month for 1,400 merchants
  • Replaced a 6-hour nightly reconciliation job with an event-driven pipeline that settles each order in under 4 minutes
  • Cut the flaky test rate in CI from 11% to under 1%, bringing median deploy time from 38 to 12 minutes
  • Mentored 4 junior engineers, 3 of whom were promoted within 18 months, and ran the weekly design review
Education
B.S. Computer Science, University of Washington, 2017
AWS Certified Solutions Architect, Professional, 2023
Skills
Go, Python, PostgreSQL, Kafka, AWS (ECS, RDS, MSK), Terraform, Kubernetes, Datadog
Software Engineer
Graded A
Riley Castellano
Product Manager, B2B SaaS Onboarding
Austin, TX · (555) 015-4165 · riley.castellano@example.com
Profile

Product manager on a B2B scheduling app used by 9,000 clinics. Owns activation and early retention, writes own SQL, and ships 2 to 3 experiments a month with 7 engineers and a designer.

Experience
Product Manager, Tidewell Health SoftwareFeb 2023 - Present
  • Cut onboarding from 9 steps to 4 after recordings showed 58% drop-off at calendar sync, raising activation 31% to 47%
  • Dropped a requested reporting dashboard after 14 interviews showed 3 of 40 accounts would use it, freeing 2 engineers
  • Found in SQL that clinics booking 20+ visits in week 1 retain at 2x the rate, and made it the team's north star metric
  • Shipped SMS reminders behind a holdout test. No-shows fell 23% and 90-day logo churn dropped from 6.1% to 4.4%
Associate Product Manager, Tidewell Health SoftwareJun 2021 - Jan 2023
  • Redesigned 3 billing failure states, cutting billing support tickets from 410 to 160 a month
  • Ran a pricing page A/B test across 22k visitors that lifted trial starts 14% with no drop in paid conversion
Customer Success Manager, Northgate SchedulingJul 2019 - May 2021
  • Tagged 1,200 support tickets into a quarterly report that set 4 of the next year's 10 roadmap items
Education
B.A. Economics, University of Texas at Austin, 2019
Reforge, Product Strategy program, 2024
Skills
SQL, Amplitude, Experiment design, Customer interviews, Figma, Looker, Pricing tests
Product Manager
Graded B+